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Jena Richards ... distinctive details for weddings and other festivities
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Thank you for shopping at our online store. We hope it has been a pleasant experience. Please feel free to email us at elsap or mariat with any questions or comments you may have. We enjoy hearing from you.
contact information
- order online: we encourage you to order online for the fastest possible service. All online orders are processed by VeriSign payment services, a secure SSL server. Please fill out our online order form and submit it. Your order will be shipped within 2 to 3 business days unless otherwise specified or it is a custom order. - sales tax: a sales tax of 7.0% is applicable to all orders shipped to Florida addresses. Sales tax is not charged on shipments to recipients outside the state of Florida.
After placing your order you will receive a confirmation via email within 24 hours from Jena Richards. Your order will be shipped within 2 to 3 business days unless otherwise specified. You will receive an email confirmation that your order has shipped. Jena Richards accepts Visa, MasterCard and American Express credit cards only. We do not accept cash, checks or COD.
We at Jena Richards value your privacy. We will not collect, share, sell, transfer or distribute names, personal information or email addresses which come through our system. Your order is very secure. Jena Richards uses a secure order form so you may purchase our products. Any financial or contact information that is collected is used solely for billing and shipping purposes. We go to great lengths to keep your financial information private and safe. If our security is ever breached, it will cost you nothing. This site is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Secure mark appears only when a web site meets the McAfee Secure standard. If you have any questions concerning our privacy and security policy please feel free to contact us at customerservices@jenarichards.com or click on the seal below for verification.
Please note that the shipping lead times may vary by product, as stated on each page. Jena Richards offers USPS, UPS and FedEx shipping options for all orders within the continental United States. Occasionally we may substitute one shipping company for another. At this time we are unable to ship to P.O. Boxes and APO addresses via UPS. Orders received on weekends or holidays will be shipped the next business day. Orders shipped to Alaska and Hawaii are shipped via Priority Mail. International orders are shipped via U.S. Postal Service. There may be duties and taxes imposed on international orders that are not reflected in our prices and are the responsibility of the recipient. Please check with your customs office for those charges. Shipping Notification - you will receive an email with a tracking number when your order ships. Rush Orders - If you need expedited service please contact us at 305-815-4113 or email us at customerservices@jenarichards.com so that we may confirm the best service choice to meet your needs.
We are not responsible for merchandise which arrives late due to circumstances beyond our control. All claims on lost/stolen domestic packages are subject to the terms of the shipping agent. If you believe your package to be lost or stolen, we can track the package for you and we can file a claim for you through the shipping agent. You may also file a claim yourself with the shipping agent. Jena Richards is held harmless for packages that are lost and stolen in transit and not insured by the shipping agent. Jena Richards will supply proof of shipment and/or proof of delivery in the form of a tracking number, a ship log with a tracking number, and/or a delivery confirmation number (USPS). Free Ground Shipping on all Orders over $150.00 in the continental USWe appreciate your business and are pleased to offer complimentary GROUND shipping on all orders over $150.00 that are shipped within the 48 continental United States. To take advantage of this offer, please click on the "Orders over $150.00" in the "Ship via" section at check out. Please note that orders under $150.00 which are processed with this shipping option will be cancelled and charged a processing fee. International orders are shipped via U.S. Postal Service. Shipping charges are automatically calculated on your order form at check out. There may be duties and taxes imposed by your government on international orders that are not reflected in our prices and are the responsibility of the recipient. Please check with your customs office for those charges. Please note that the "Bill To" and "Ship To" addresses must be the same for all International orders. For any questions you may have please email us at customerservices@jenarichards.com.
If, for any reason, you would like to return or exchange your purchase, please do so with in 7 days of product receipt. A 15% restocking fee will apply to all orders returned for credit. The restocking fee does not apply to exchanged items. Shipping charges will not be refunded. A credit will be issued to the credit card used for the purchase of the order. Items that are deemed to have been used or not in "new" condition will not be refunded. Items listed on "special" are non-returnable, non-refundable. Jena Richards will not be responsible for sending back non-returnable items to the customer. All custom and special orders such as candy wrappers, ring pillows, favor kits, favors with candy or cookies and engraved items are not returnable. International orders are final sale. Please use care when choosing these items. To return your purchase please repack the item in it's original packaging with the original invoice, be sure to keep a copy of your invoice for your records . 1- Mail to: Jena Richards, Inc., PO Box 56-5716, Miami, FL 33256 via USPS or the address on your UPS shipment.. 2- For your security, please return your purchase, shipping prepaid by you, with an insured courier such as UPS USPS and retain your receipt. This will protect you in case of damage or loss in transit. Items that have been damaged in return transit are the responsibility of the sender and are non-returnable. Jena Richards will not be responsible for sending back non-returnable items to the customer. 3- All claims on lost/stolen domestic packages are subject to the terms of the shipping agent. If you believe your package to be lost or stolen, we can track the package for you and we can file a claim for you through the shipping agent. You may also file a claim yourself with the shipping agent. Jena Richards is held harmless for packages that are lost and stolen in transit and not insured by the shipping agent. Jena Richards will supply proof of shipment and/or proof of delivery in the form of a tracking number, a ship log with a tracking number, and/or a delivery confirmation number (USPS). We welcome custom and special orders. Please use care when choosing these items. All custom and special orders, candy wrappers, ring pillows, favor kits, soaps, candles, favors with candy or cookies, personalized and engraved items, are not returnable. Clearance items and International orders are final sale. Please email sales@jenarichards.com with your custom order requests or call us. We at Jena Richards want you to be completely satisfied with your purchase! If you wish to exchange your purchase we will do so with no additional charges. If you are returning your purchase for a refund, a credit will be issued to the credit card used for the purchase less a 15% restocking fee and the shipping charges. Please refer to "returns" for information on how to return an item. The content of our website including our images are the property of Jena Richards, Inc. which is protected by United States and International copyright laws. You may print copies of our pages from our website for personal purposes only. Any use of our website including coping our photographs for commercial use is strictly prohibited without written consent from Jena Richards, Inc. Again, thank you for shopping at Jena Richards.
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